We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
The number of homes and businesses that can order a plan via a phone and internet provider and connect to the nbn access network.
The number of homes and businesses connected to a plan over the nbn access network through a phone and internet provider.
The percentage of homes and businesses that have their initial nbn equipment installed without additional work from NBN Co the first time the installation is attempted when connecting to the nbn network for the first time.
The percentage of premises that NBN Co connects to the nbn access network within target timeframes with phone and internet providers.
The average number of minutes of bandwidth congestion per week/ per service. This is calculated across all bandwidth purchased by all phone and internet providers across the entire network (CVC congestion).
The estimated monthly average percentage of homes and businesses who experience nbn access network congestion (as per NBN Co’s congestion measures for Fixed Line networks). This excludes nbn Fixed Wireless and Sky Muster™ satellite.
Note: The calculation of the Fixed Line Network Congestion metric has changed from July 2020. The new calculation of the metric has been expanded to include measurement from FTTN/B and HFC transit links, which were not previously included. These additional factors help to provide a more complete picture of fixed line network congestion. The historical figures in the graph above have been recalculated using this new metric. This metric should not be compared with the old ‘Fixed Line Network Congestion’ metric as contained in pre-July 2020 monthly progress reports.
Congestion metrics vary between Fixed Line technologies. These are calculated based on the utilisation of certain parts of the nbn™ Fixed Line access network that are shared by phone and internet providers.
The speeds actually achieved over the nbn™ access network also depend on factors outside our control including your equipment quality, software, signal quality, broadband plans and how your phone and internet provider designs its network.
This graph represents the percentage of homes and businesses on a:
(1) 50Mbps (download) wholesale speed plan or higher; and
(2) 25Mbps (download) wholesale speed plan or lower,
purchased from a phone or internet provider.
Percentage of time the nbn access network is available and operating. For this measure, the network is considered ‘unavailable’ during the time NBN Co is restoring services following the raising of a fault. It doesn’t include periods where the network is unavailable due to operational outages for network upgrades and improvements or events beyond NBN Co’s control.
The percentage of time NBN Co resolves accepted faults within NBN Co's target timeframes with phone and internet providers.
The number of faults on the nbn access network per 100 premises per month (excluding faults within 10 business days of the connection).
In its Fixed Wireless cell capacity upgrade program, nbn prioritises cells which fall under its design threshold of 6Mbps monthly busy hour cell performance (or that nbn forecasts to fall under this threshold).
In its Fixed Wireless backhaul capacity upgrade program, nbn prioritises links operating with an Average 28 Day Busy Hour Link Packet Loss of 0.25% or greater (or that nbn forecasts to exceed this threshold). The metric is based on the data available to nbn and there may be some affected cells that are unable to be included in the metric, e.g. due to data issues such as data availability, changes in the way nbn collects backhaul data and configuration changes in the links servicing a given cell.
This metric describes the total number of nbn™ satellite network faults that impacted end user Sky Muster™ and Sky Muster™ Plus services.
The Average Time to Restore measures the average time taken for NBN Co to resolve all nbn satellite network faults which affected the supply of nbn Sky Muster™ and Sky Muster™ Plus services.
The number of homes and businesses that can order a plan via a phone and internet provider and connect to the nbn access network.
The number of homes and businesses connected to a plan over the nbn access network through a phone and internet provider.
The percentage of homes and businesses that have their initial nbn equipment installed without additional work from NBN Co the first time the installation is attempted when connecting to the nbn network for the first time.
The percentage of premises that NBN Co connects to the nbn access network within target timeframes with phone and internet providers.
The average number of minutes of bandwidth congestion per week/ per service. This is calculated across all bandwidth purchased by all phone and internet providers across the entire network (CVC congestion).
The estimated monthly average percentage of homes and businesses who experience nbn access network congestion (as per NBN Co’s congestion measures for Fixed Line networks). This excludes nbn Fixed Wireless and Sky Muster™ satellite.
Note: The calculation of the Fixed Line Network Congestion metric has changed from July 2020. The new calculation of the metric has been expanded to include measurement from FTTN/B and HFC transit links, which were not previously included. These additional factors help to provide a more complete picture of fixed line network congestion. The historical figures in the graph above have been recalculated using this new metric. This metric should not be compared with the old ‘Fixed Line Network Congestion’ metric as contained in pre-July 2020 monthly progress reports.
Congestion metrics vary between Fixed Line technologies. These are calculated based on the utilisation of certain parts of the nbn™ Fixed Line access network that are shared by phone and internet providers.
The speeds actually achieved over the nbn™ access network also depend on factors outside our control including your equipment quality, software, signal quality, broadband plans and how your phone and internet provider designs its network.
This graph represents the percentage of homes and businesses on a:
(1) 50Mbps (download) wholesale speed plan or higher; and
(2) 25Mbps (download) wholesale speed plan or lower,
purchased from a phone or internet provider.
Percentage of time the nbn access network is available and operating. For this measure, the network is considered ‘unavailable’ during the time NBN Co is restoring services following the raising of a fault. It doesn’t include periods where the network is unavailable due to operational outages for network upgrades and improvements or events beyond NBN Co’s control.
The percentage of time NBN Co resolves accepted faults within NBN Co's target timeframes with phone and internet providers.
The number of faults on the nbn access network per 100 premises per month (excluding faults within 10 business days of the connection).
In its Fixed Wireless cell capacity upgrade program, nbn prioritises cells which fall under its design threshold of 6Mbps monthly busy hour cell performance (or that nbn forecasts to fall under this threshold).
In its Fixed Wireless backhaul capacity upgrade program, nbn prioritises links operating with an Average 28 Day Busy Hour Link Packet Loss of 0.25% or greater (or that nbn forecasts to exceed this threshold). The metric is based on the data available to nbn and there may be some affected cells that are unable to be included in the metric, e.g. due to data issues such as data availability, changes in the way nbn collects backhaul data and configuration changes in the links servicing a given cell.
This metric describes the total number of nbn™ satellite network faults that impacted end user Sky Muster™ and Sky Muster™ Plus services.
The Average Time to Restore measures the average time taken for NBN Co to resolve all nbn satellite network faults which affected the supply of nbn Sky Muster™ and Sky Muster™ Plus services.
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