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Wholesale Broadband Agreement

The WBA is the contractual vehicle nbn uses to supply products and services to its wholesale customers

This version of the WBA constitutes a standard form of access agreement for the purposes of Part XIC of the Competition and Consumer Act 2010 and it is the Latest Standard Offer. Please note that this Standard Form of Access Agreement (SFAA) and the Latest Standard Offer is comprised of all documents linked on this page unless the document expressly states that it does not form part of the SFAA. This includes both the WBA documentation and the contents of any pending changes already notified to existing customers, as listed below.

Executable copies of the WBA may be obtained through your nbn® Account Manager.

If you are not yet ready to on-board and sell nbn services, there is an Information Agreement that may be better suited for your purposes.





WBA documentation (SFAA)


WBA – Agreement Execution Document

Download (PDF - 271 KB)

WBA – Head Terms

Download (PDF - 988 KB)

nbn® Ethernet - Product Module Cover

Download (PDF - 238 KB)

nbn® Ethernet - Product Description

Download (PDF - 572 KB)

nbn® Ethernet - Product Technical Specification

Download (PDF - 1 MB)

nbn® Ethernet - Service Levels Schedule

Download (PDF - 1 MB)

nbn® Ethernet - Price List

Download (PDF - 596 KB)

nbn® Ethernet - Discounts, Credits and Rebates Annexure to the nbn® Ethernet Price List

Download (PDF - 1 MB)

nbn® Ethernet - Product Terms

Download (PDF - 643 KB)

nbn® Ethernet - Fair Use Policy

Download (PDF - 323 KB)

Facilities Access Service - Module Cover

Download (PDF - 236 KB)

Facilities Access Service - Service Description

Download (PDF - 1 MB)

Facilities Access Service - Service Technical Specification

Download (PDF - 1 MB)

Facilities Access Service - Service Levels Schedule

Download (PDF - 312 KB)

Facilities Access Service - Price List

Download (PDF - 288 KB)

Facilities Access Service - Service Terms

Download (PDF - 313 KB)

Facilities Access Service - Fair Use Policy

Download (PDF - 278 KB)

nbn® Platform Interfacing Service - Module Cover

Download (PDF - 238 KB)

nbn® Platform Interfacing Service - Service Description

Download (PDF - 429 KB)

nbn® Platform Interfacing Service - Service Levels Schedule

Download (PDF - 322 KB)

nbn® Platform Interfacing Service - Price List

Download (PDF - 273 KB)

nbn® Platform Interfacing Service - Service Terms

Download (PDF - 401 KB)

nbn® Platform Interfacing Service - Fair Use Policy

Download (PDF - 278 KB)

nbn® Platform Interfacing Service - Service Terms (EE Portal) 

Download (PDF - 515 KB)

nbn® Enterprise Ethernet - Product Module Cover

Download (PDF - 238 KB)

nbn® Enterprise Ethernet - Product Description

Download (PDF - 421 KB)

nbn® Enterprise Ethernet - Product Technical Specification

Download (PDF - 630 KB)

nbn® Enterprise Ethernet - Service Levels Schedule

Download (PDF - 323 KB)

nbn® Enterprise Ethernet - Price List

Download (PDF - 352 KB)

nbn® Enterprise Ethernet – Discounts, Credits and Rebates Annexure to the Enterprise Ethernet Price List

Download (PDF - 676 KB)

nbn® Enterprise Ethernet - Product Terms

Download (PDF - 426 KB)

nbn® Enterprise Ethernet - Fair Use Policy

Download (PDF - 255 KB)

nbn Smart Places - Product Description

Download (PDF - 336 KB)

nbn Smart Places - Product Technical Specification

Download (PDF - 471 KB)

nbn Smart Places - Service Levels Schedule

Download (PDF - 493 KB)

nbn Smart Places - Price List

Download (PDF - 334 KB)

nbn Smart Places - DCR Annexure

Download (PDF - 296 KB)

nbn Smart Places - Product Terms

Download (PDF - 384 KB)

nbn Smart Places - Fair Use Policy

Download (PDF - 295 KB)

Sandpit - Module Cover

Download (PDF - 236 KB)

Sandpit - Service Description

Download (PDF - 1 MB)

Sandpit - Service Levels Schedule

Download (PDF - 305 KB)

Sandpit - Price List

Download (PDF - 227 KB)

Sandpit - Service Terms

Download (PDF - 313 KB)

Sandpit - Fair Use Policy

Download (PDF - 277 KB)

WBA Operations Manual

Download (PDF - 4 MB)

nbn Enterprise Ethernet - Operations Manual

Download (PDF - 1 MB)

nbn Smart Places - Operations Manual

Download (PDF - 830 KB)

Credit Policy

Download (PDF - 262 KB)

WBA Dictionary

Download (PDF - 1 MB)

Wholesale Support Program

Download (PDF - 351 KB)

Take 2 Rebate Letter Agreement

Download (PDF - 361 KB)

nbn® ODF Termination Point Letter Agreement

Download (PDF - 228 KB)

Fibre Connect Program Letter Agreement

Download (PDF - 355 KB)

School Student Broadband Initiative Letter Agreement

Download (PDF - 353 KB)

nbn Smart Places Offer Variation Agreement

Download (PDF - 480 KB)

nbn Ethernet (Wireless) as an input to CSG Services Letter Agreement

Download (PDF - 261 KB)

Notification of Product Feature withdrawal: UNI-V, Battery Backup for nbn Ethernet (Fibre)

Download (PDF - 366 KB)




Pending changes that form part of the Wholesale Broadband Agreement


Change notice - Amendments to Recurring Charges for nbn Enterprise Ethernet

Download (PDF - 297 KB)

nbn Enterprise Ethernet - Price List (mark up)

Download (PDF - 357 KB)

Change notice - Transitional Discount, OVC Discount, EE Term Discount 3.0 Active Product Changeover Discount

Download (PDF - 299 KB)

Change notice - amendment of Active Product Changeover Discount

Download (PDF - 303 KB)

nbn Enterprise Ethernet - DCR Annexure (markup)

Download (PDF - 755 KB)

Change notice - FY25Q1 Fibre Connect Rebate

Download (PDF - 295 KB)

nbn Ethernet - DCR Annexure (markup)

Download (PDF - 1 MB)

Change notice - UNI-V and BBU withdrawal

Download (PDF - 363 KB)

nbn Ethernet - Product Description (markup)

Download (PDF - 572 KB)

nbn Ethernet - Product Technical Specification (markup)

Download (PDF - 1 MB)

nbn Ethernet - Service Levels Schedule (markup)

Download (PDF - 1 MB)

nbn Ethernet - Price List (markup)

Download (PDF - 596 KB)

nbn Ethernet - Product Terms (markup)

Download (PDF - 649 KB)

WBA Operations Manual (markup)

Download (PDF - 4 MB)

WBA Dictionary (markup)

Download (PDF - 1 MB)

Change notice - Changes to WBA Price Lists for the financial year end 30 June 2025

Download (PDF - 364 KB)

nbn Ethernet - Price List (markup)

Download (PDF - 600 KB)

Change notice - WBA changes for Trouble Ticket RSP cancellation

Download (PDF - 300 KB)

WBA Operations Manual (markup)

Download (PDF - 3 MB)




WBA documentation (Non-SFAA)


Approved Non-Premises List

Download (PDF - 351 KB)

Permitted Fair Use Policy Exemptions

Download (PDF - 327 KB)







Last updated: 27 May 2024