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Wholesale Broadband Agreement

The WBA is the contractual vehicle nbn uses to supply products and services to its wholesale customers

This version of the WBA constitutes a standard form of access agreement for the purposes of Part XIC of the Competition and Consumer Act 2010 and it is the Latest Standard Offer. Please note that this Standard Form of Access Agreement (SFAA) and the Latest Standard Offer is comprised of all documents linked on this page unless the document expressly states that it does not form part of the SFAA. This includes both the WBA documentation and the contents of any pending changes already notified to existing customers, as available in the following list.

Executable copies of the WBA may be obtained through your nbn Account Manager.

If you are not yet ready to on-board and sell nbn services, there is an Information Agreement that may be better suited for your purposes.





WBA documentation (SFAA)


WBA – Agreement Execution Document

Download (PDF 271 KB)

WBA – Head Terms

Download (PDF 988 KB)

nbn Ethernet - Product Module Cover

Download (PDF 238 KB)

nbn Ethernet - Product Description

Download (PDF 532 KB)

nbn Ethernet - Product Technical Specification

Download (PDF 1017 KB)

nbn Ethernet - Service Levels Schedule

Download (PDF 1003 KB)

nbn Ethernet - Price List

Download (PDF 559 KB)

nbn Ethernet - Discounts, Credits and Rebates Annexure to the nbn Ethernet Price List

Download (PDF 1 MB)

nbn Ethernet - Product Terms

Download (PDF 677 KB)

nbn Ethernet - Fair Use Policy

Download (PDF 323 KB)

Facilities Access Service - Module Cover

Download (PDF 236 KB)

Facilities Access Service - Service Description

Download (PDF 1 MB)

Facilities Access Service - Service Technical Specification

Download (PDF 1 MB)

Facilities Access Service - Service Levels Schedule

Download (PDF 312 KB)

Facilities Access Service - Price List

Download (PDF 274 KB)

Facilities Access Service - Service Terms

Download (PDF 313 KB)

Facilities Access Service - Fair Use Policy

Download (PDF 278 KB)

nbn Platform Interfacing Service - Module Cover

Download (PDF 238 KB)

nbn Platform Interfacing Service - Service Description

Download (PDF 429 KB)

nbn Platform Interfacing Service - Service Levels Schedule

Download (PDF 322 KB)

nbn Platform Interfacing Service - Price List

Download (PDF 273 KB)

nbn Platform Interfacing Service - Service Terms

Download (PDF 364 KB)

nbn Platform Interfacing Service - Fair Use Policy

Download (PDF 278 KB)

nbn Platform Interfacing Service - Service Terms (EE Portal) 

Download (PDF 515 KB)

nbn Enterprise Ethernet - Product Module Cover

Download (PDF 238 KB)

nbn Enterprise Ethernet - Product Description

Download (PDF 421 KB)

nbn Enterprise Ethernet - Product Technical Specification

Download (PDF 630 KB)

nbn Enterprise Ethernet - Service Levels Schedule

Download (PDF 323 KB)

nbn Enterprise Ethernet - Price List

Download (PDF 342 KB)

nbn Enterprise Ethernet – Discounts, Credits and Rebates Annexure to the Enterprise Ethernet Price List

Download (PDF 470 KB)

nbn Enterprise Ethernet - Product Terms

Download (PDF 426 KB)

nbn Enterprise Ethernet - Fair Use Policy

Download (PDF 255 KB)

nbn Smart Places - Product Description

Download (PDF 336 KB)

nbn Smart Places - Product Technical Specification

Download (PDF 450 KB)

nbn Smart Places - Service Levels Schedule

Download (PDF 465 KB)

nbn Smart Places - Price List

Download (PDF 312 KB)

nbn Smart Places - DCR Annexure

Download (PDF 293 KB)

nbn Smart Places - Product Terms

Download (PDF 384 KB)

nbn Smart Places - Fair Use Policy

Download (PDF 295 KB)

Sandpit - Module Cover

Download (PDF 236 KB)

Sandpit - Service Description

Download (PDF 1 MB)

Sandpit - Service Levels Schedule

Download (PDF 305 KB)

Sandpit - Price List

Download (PDF 227 KB)

Sandpit - Service Terms

Download (PDF 313 KB)

Sandpit - Fair Use Policy

Download (PDF 277 KB)

WBA Operations Manual

Download (PDF 3 MB)

nbn Enterprise Ethernet - Operations Manual

Download (PDF 1001 KB)

nbn Smart Places - Operations Manual

Download (PDF 788 KB)

Credit Policy

Download (PDF 262 KB)

WBA Dictionary

Download (PDF 1 MB)

Wholesale Support Program

Download (PDF 351 KB)

nbn ODF Termination Point Letter Agreement

Download (PDF 228 KB)

Fibre Connect Program Letter Agreement

Download (PDF 388 KB)

School Student Broadband Initiative Letter Agreement

Download (PDF 437 KB)

nbn Smart Places Offer Variation Agreement

Download (PDF 480 KB)

nbn Ethernet (Wireless) as an input to CSG Services Letter Agreement

Download (PDF 261 KB)

nbn Ethernet (Wireless) as an input to Downstream Wireless Priority Assistance Services

Download (PDF 320 KB)

Notification of Product Feature withdrawal: UNI-V, Battery Backup for nbn Ethernet (Fibre)

Download (PDF 366 KB)




Pending changes that form part of the Wholesale Broadband Agreement



WBA Change notice - May 2025

Download (DOCX 188 KB)

WBA Rider Booklet - Accelerating Great (May 2025)

Download (DOCX 1 MB)


WBA Change notice – June 2025

Download (DOCX 241 KB)

nbn Ethernet - DCR Annexure (markup)

Download (PDF 1 MB)


WBA Change notice - July 2025

Download (DOCX 194 KB)


Change notice - WBA Price Lists for the financial year to 30 June 2026 and other updates

Download (PDF 433 KB)


Change notice - clarifications to 4 Port NTD installation charges waiver

Download (PDF 185 KB)




WBA documentation (Non-SFAA)


Approved Non-Premises List

Download (PDF 351 KB)

Permitted Fair Use Policy Exemptions

Download (PDF 336 KB)







Last updated:16 July 2025