With the nbn access network soon to replace most existing fixed phone and internet networks, many services will be impacted. The following information details which services won’t be disconnected due to nbn’s rollout, and which ones will be permanently disconnected.
Services that will be switched off
The following services, which are currently provided over a number of existing fixed line networks, will be permanently disconnected:
- Telstra Home/landline phone services (except some Telstra Velocity lines).
- Home and landline phone services from all other phone companies, where the service is provided over Telstra's copper phone lines.
- All ADSL, ADSL2 and ADSL2+ internet services from all providers.
- Telstra BigPond cable internet services.
- Optus cable internet and cable phone services.
Moving to the nbn access network is not automatic. To connect to a new plan, nbn strongly recommends you contact a phone or internet provider.
Services that will not be switched off
Some existing phone lines
Premises connected to the nbn access network via nbn® Fixed Wireless and Sky Muster® won't be disconnected from their existing phone and internet services by nbn.
Premises within these areas will have the choice to keep their existing landline phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn access network through a preferred phone and internet provider – connecting your new phone via the nbn supplied equipment. If you want to keep your existing copper phone line active, you should speak to your phone and internet provider at the time you place your order. Check your address to see what technology you will receive at your premises.
Services delivered by other fibre providers or private networks
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider for more information.
List of alternate fibre providers
If you are currently receiving broadband services using any of the networks in the postcodes listed below, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to.
This list is based on details provided by these networks and therefore may not be exhaustive. This list will be updated quarterly if alternative fibre providers provide further details to nbn. Alternative providers may not offer services to every premises within these postcodes. For more information about the connection at your premises, including which network you are connected to, contact your current phone and internet provider.
| Network name | Plan name/s for broadband services available | Postcode availability |
|---|---|---|
| Dgtek | 50/50Mbps - unlimited data; 150/150Mbps - unlimited data; 500/500Mbps - unlimited data; 1000/1000Mbps - unlimited data | 3000, 3004, 3006, 3008, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3189, 3192, 3204, 3205, 3206, 3207 |
| Freedom Internet Australia | 1.5GB 7 Days - 30 Mbps; 1.5GB 7 Days Free - 100 Mbps; 1.5GB 7 Days Free - 30 Mbps; 100GB - No Contract - 100 Mbps; 100GB - No Contract - 30 Mbps; 100GB 30 Days - 30 Mbps; 10GB 30 Days - 30 Mbps; 10GB 7 Days - 100 Mbps; 10GB 7 Days - 30 Mbps; 1GB 24 Hours Free - 100 Mbps; 1GB 24 Hours Free - 30 Mbps; 1GB 3 Days - 30 Mbps; 1GB 3 Days Free - 100 Mbps; 1GB 3 Days Free - 30 Mbps; 1GB 7 Days - 100 Mbps; 200GB 30 Days - 30 Mbps; 20GB 30 Days - 100 Mbps; 20GB 30 Days - 30 Mbps; 2GB 1 Days - 100 Mbps; 2GB 1 Days - 30 Mbps; 2GB 7 Days - 100 Mbps; 300Mbps 1 Hour - 30 Mbps; 3GB 3 Days Free - 30 Mbps; 3GB 30 Days - 100 Mbps; 3GB 7 Days - 30 Mbps; 400GB 30 Days - 30 Mbps; 500GB 30 Days - 30 Mbps; 500MB 1 Hour - 30 Mbps; 500MB 24 Hours - 100 Mbps; 512MB 24 Hours - 100 Mbps; 5GB 7 Days - 30 Mbps; 600MB 1 Hour - 30 Mbps; 60GB - No Contract - 100 Mbps; 750MB 24 Hours - 30 Mbps; 7GB 7 Days Free - 30 Mbps; 80GB - No Contract - 100 Mbps; 80GB - No Contract - 30 Mbps; 80GB 30 Days - 100 Mbps; 80GB 30 Days - 30 Mbps; 8GB 30 Days - 100 Mbps; SPC Unlimited 30 Days - 30 Mbps; Trial 3GB 14 Days - 100 Mbps; Trial 3GB 14 Days - 30 Mbps; Unlimited - 12 Month Contract - 100 Mbps; Unlimited - 12 Month Contract - 20 Mbps; Unlimited - 12 Month Contract - 200 Mbps; Unlimited - 12 Month Contract - 30 Mbps; Unlimited - 12 Month Contract - 50 Mbps; Unlimited - 12 Month Contract - 500 Mbps; Unlimited - 18 Month Contract - 100 Mbps; Unlimited - 18 Month Contract - 20 Mbps; Unlimited - 18 Month Contract - 200 Mbps; Unlimited - 18 Month Contract - 30 Mbps; Unlimited - 18 Month Contract - 50 Mbps; Unlimited - 18 Month Contract - 500 Mbps; Unlimited - 24 Hours - 100 Mbps; Unlimited - 24 Hours - 30 Mbps; Unlimited - 6 Month Contract - 100 Mbps; Unlimited - 6 Month Contract - 20 Mbps; Unlimited - 6 Month Contract - 200 Mbps; Unlimited - 6 Month Contract - 30 Mbps; Unlimited - 6 Month Contract - 50 Mbps; Unlimited - 6 Month Contract - 500 Mbps; Unlimited - 6 Month Contract - 30 Mbps; Unlimited - No Contract - 100 Mbps; Unlimited - No Contract - 20 Mbps; Unlimited - No Contract - 200 Mbps; Unlimited - No Contract - 30 Mbps; Unlimited - No Contract - 50 Mbps; Unlimited - No Contract - 500 Mbps; Unlimited - Weekly - 100 Mbps; Unlimited - Weekly - 30 Mbps; Unlimited 24 Hrs Free - 100 Mbps; Unlimited 14 Days Free - 30 Mbps; Unlimited 150 Days - 100 Mbps; Unlimited 24 Hours - 30 Mbps; Unlimited 24 Hours Free - 100 Mbps; Unlimited 24 Hours Free - 30 Mbps; Unlimited 294 Days - 100 Mbps; Unlimited 30 Days - 100 Mbps; Unlimited 30 Days - 30 Mbps; Unlimited 6 Days Free - 30 Mbps; Unlimited 7 Days - 100 Mbps; Unlimited 7 Days - 30 Mbps; Unlimited BM 2 years - 100 Mbps; Unlimited BM 2 years - 30 Mbps; Commercial Internet 100Mbps; Commercial Internet 200Mbps; Commercial Internet 500Mbps; Commercial Internet P2P; Commercial Internet Custom | 2000, 2011, 2333, 2444, 2485, 2486, 3000, 3001, 3002, 3003, 3004, 3051, 3205, 3207, 3465, 4000, 4005, 4030, 4032, 4101, 4102, 4104, 4211, 4215, 4216, 4217, 4218, 4220, 4221, 4225, 4226, 4227, 4703, 5000, 5001, 5006, 5015, 5950, 7000, 7001, 7002, 7003, 7004, 8003, 8004, 8007, 8009 |
| OMNIconnect | Business Broadband; Small Business Broadband Plus | 3000, 3175, 3201 |
| Pivit | Business plans | 4008 |
| Pivit | Fibre plans Residential | 4160, 4217 |
| iiNet Ultra FTTB TPG Fibre to the Building |
2000, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2030, 2031, 2032, 2033, 2034, 2035, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2046, 2048, 2050, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2076, 2077, 2088, 2089, 2090, 2095, 2096, 2099, 2100, 2111, 2112, 2113, 2114, 2116, 2121, 2127, 2130, 2131, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2144, 2145, 2150, 2151, 2154, 2160, 2161, 2170, 2192, 2193, 2194, 2195, 2196, 2197, 2199, 2200, 2203, 2204, 2207, 2209, 2212, 2216, 2217, 2218, 2219, 2220, 2221, 2224, 2228, 2603, 2912, 3000, 3002, 3003, 3004, 3006, 3008, 3011, 3031, 3032, 3039, 3040, 3051, 3052, 3053, 3056, 3065, 3066, 3067, 3068, 3070, 3072, 3084, 3101, 3103, 3108, 3121, 3122, 3123, 3124, 3125, 3126, 3128, 3129, 3131, 3134, 3141, 3142, 3143, 3144, 3145, 3148, 3166, 3168, 3181, 3182, 3183, 3184, 3185, 3186, 3194, 3205, 3207, 4000, 4005, 4006, 4007, 4010, 4012, 4020, 4030, 4032, 4034, 4053, 4059, 4066, 4067, 4068, 4101, 4102, 4103, 4105, 4121, 4122, 4151, 4169, 4170, 4178, 4215, 4216, 4217, 4218, 4220, 4226, 5000, 6000, 6003, 6004, 6005, 6007, 6008, 6014, 6050, 6051, 6052 | |
| iiNet Ultra Cable | 3220, 3212, 3214, 3215, 3216, 3218, 3219, 3350, 3355, 3356, 3357, 3500 | |
| iiNet Ultra VDSL2 | 2600, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2609, 2611, 2612, 2614, 2615, 2617, 2900, 2902, 2903, 2904, 2911 | |
| Vantage Broadband | HIR-12; HIR-25; HIR-50; HIR-100 | 4212 |
| Vine Networks | 25 10M; 50 20M; 100 40M; 250 100M | 4551, 4557, 4558, 4575 |
| Real World Networks | Residential plans | 0820, 2604 |
| Real World Networks | Business plans | 0820, 2604, 2042, 3105 |
| Interphone Pty Ltd | Business Plans and Residential Plans | 6007, 6008, 6009, 6010, 6014, 6018, 6019, 6027, 6030, 6105, 6149, 6151, 6153, 6163, 6168, 6210, 6560, 3043, 3936, 3931, 3978, 3810, 3083, 3754, 3064 |
NBN Co is developing a list of networks that NBN Co reasonably understands will continue to operate after the nbn rollout has been completed.
NBN Co invites owners/operators of networks that will continue to operate after the nbn network roll out has been completed to contact NBN Co and provide details of the locations (by postcode) of that network.
Please complete the template here with this information and email it to us at alternativenetworks@nbnco.com.au
Consumers serviced by these networks do not need to migrate to the nbn network.
NBN Co will add further details to this page as they are provided by network owners/operators on a quarterly basis.
Please note, this inbox is only monitored by nbn on a quarterly basis for the purpose of communicating with Alternative Network Providers and is not designed for general enquiries from the public. For general enquiries relating to disconnection of impacted services, please contact your current phone and internet provider. To connect to the nbn network, please contact your preferred phone and internet provider.
Foxtel
If you're subscribed to Foxtel pay TV over satellite or Telstra Cable, it will not be switched off as part of the nbn access network rollout. If you access any Foxtel services via the internet (through an Xbox, PC, tablet, smartphone, smart TV, etc.), ask your phone and internet provider if your current internet connection will meet Foxtel's minimum requirements.
Special Services
Special Services are a set of business telecommunication products delivered on copper, other than your standard landline phone or internet services.
To find out if your services will be impacted and applicable disconnection dates, visit the Special Services page, or contact your current phone and internet service provider.