John commenced his appointment as NBN Co’s Chief Operations Officer on 1 October 2023 after previously holding the position of Chief Engineering Officer leading the network, technology, security and engineering teams.

In his position as Chief Operations Officer, John is responsible for activating, operating and assuring the nbn^® network and supply management, as well as overseeing contact centres and self-service portals. A primary focus of John’s is delivering NBN Co’s strategic ‘Fibre Connect’ program as the company extends its fibre network to a further 3.5 million customer premises across Australia to enable up to 90 per cent of the fixed-line footprint to be gigabit capable by December 2025. John is also the Executive Sponsor of nbn Equals.

John has extensive experience driving results across network and service delivery operations in the telecommunications industry in Australia and has a long history of international experience working for national telecommunications organisations, including British Telecom, Spark (formerly Telecom New Zealand) and Telstra. These roles have been complemented with extensive commercial operational experience gained from working with international business partners across India, Malaysia and the Philippines.