The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
NBN Co has today unveiled the first nbn™ Disaster Satellite Service in Namadgi ACT, boosting the support offered to communities and emergency services personnel during and in the aftermath of emergency events, such as bushfires and floods.
Retail Service Providers show strong support for NBN Co’s Wholesale Broadband Agreement 4
NBN Co will today transition Retail Service Providers (RSPs) to a new two-year Wholesale Broadband Agreement (WBA4). So far more than 50 Retail Service Providers (RSPs) have signed up to NBN Co’s WBA4. Many retailers collaborated with NBN Co on the development of the new agreement and key signatories include all of Australia’s largest internet retailers.
Australians are exploring a permanent escape to their ideal community and lifestyle following the experience of working remotely online during COVID-19.
NBN Co closes first quarter with strong momentum on activations and earnings growth
NBN Co has started the new financial year with strong momentum, adding 388,000 residential and business premises to the nbn™ network in the three months to 30 September 2020 with a total of 7.66 million premises connected to the network at quarter end.
NBN Co extends fibre to additional 100,000 premises and continues HFC upgrade
NBN Co’s initial extension of fibre deeper into local communities will pass more than 100,000 premises in areas currently serviced by Fibre to the Node (FTTN) technology. The company will progressively continue to select, design and construct new fibre extensions over the next two years and is aiming to pass around 2 million premises by the end of 2023.
NBN Co and CSIRO connect on national research projects
Under a new agreement, NBN Co and CSIRO will combine expertise and resources to strengthen research and planning for Australia’s needs in the digital age.
Initial build complete, NBN Co announces next phase of network investment to meet future demand
NBN Co today released its Corporate Plan 2021, which outlines how the Company will provide access to higher wholesale speeds and greater capability on its network to millions of customers living and working across Australia.
nbn underpins business growth with premium-grade fibre and reduced pricing, as part of wider enablement package
Working in partnership with retail internet providers, NBN Co will invest up to $700 million in a multi-faceted package of initiatives over the next three years to support business innovation, productivity and growth.
NBN Co extends additional capacity offer to internet retailers and targets low-income household measures
NBN Co today announced a further extension of its 40 per cent additional wholesale Connectivity Virtual Circuit (CVC) capacity offer at no extra cost to internet retailers until 30 November 2020, as well as a number of targeted measures to assist customers and the telecommunications industry.
Research reveals the nbn™ network can help support a $15.6 billion annual boost to Australian agriculture by 2030
NBN Co’s Connecting Australia1 research on agriculture, launched today, has shown how the nbn™ network can support vital growth in Australia’s agricultural sector to help strengthen the economy.
Australian Broadband Data Demand: moderate decline in nbn data demand
Data demand on the nbn’s main wholesale access service this week continued to soften for a second consecutive week, according to new figures from the Australian Broadband Data Demand report.
NBN Co launches community education campaign during National Scams Awareness Week
NBN Co is continuing to grow its efforts to educate the community with scammers increasing their focus to deceive Australians, with new and variations of common nbn themed scams emerging in recent months.
Australian Broadband Data Demand: new peak in data demand
The nbn™ network continues to perform extremely well as it supports Australians’ increased utilisation of high-speed broadband services. The Stage 4 lockdown in Victoria, combined with the scheduled release of software updates to a number of popular online games, contributed to a new peak in data demand across the network.
NBN Co exceeds network build and activations targets, supports nation through COVID-19 and delivers strong results in FY20
NBN Co has exceeded its Corporate Plan 2020-23 and FY20 build target by more than 230,000 premises, making 11.73 million premises ready to connect to the nbn™ network by 30 June 2020.
Australian Broadband Data Demand: data demand on the nbn continues to reflect high network usage
The nbn’s main wholesale access service continues to support strong data demand, according to new figures revealed in the latest Australian Broadband Data Demand report.
Australian Broadband Data Demand: nbn continues to support strong data demand
The nbn’s main wholesale access service has experienced another week of strong data demand, according to new figures from the Australian Broadband Data Demand report.
NBN Co moves to support increased data demand, extends additional capacity offer to internet retailers
NBN Co has again extended its offer to provide internet retailers with a credit to offset increases in certain wholesale capacity charges up to 40 per cent (where available, depending on access technology), based on the pre-COVID-19 February baseline, at no extra cost until 19 September 2020. The additional capacity offer was due to expire on 19 August 2020 and will now expire on 19 September at which time it will be withdrawn.
Australian Broadband Data Demand: new record for peak download data demand as more households connect and engage online
An all-time peak in download data demand was recorded on nbn’s main wholesale access service on Saturday, 11 July, according to new figures from the Australian Broadband Data Demand report.
Australian Broadband Data Demand: data demand remains above pre-COVID-19 baseline
Data demand on the nbn’s main wholesale access service remains above the pre-COVID-19 baseline as Australians continue to rely on the nbn™ to access work, education and social events.
Australian Broadband Data Demand: Victorian data demand surges above national average
A 15 – 20 per cent surge in peak data demand on nbn's main wholesale access service was observed in Victoria last week as residents in areas of Melbourne spent more time at home.
Australian Broadband Data Demand: continued data demand reflects Australia’s ongoing reliance on the nbn™ network
Data demand on the nbn’s main wholesale access service continues to reflect Australians’ reliance on the network to keep them connected and working productively during the COVID-19 pandemic.
Australian Broadband Data Demand: the nbn™ network supports more Australians as new customers continue to connect
Data demand on the nbn’s main wholesale access service continues to peak above pre-COVID-19 levels as more Australians continue to rely on the network for their work, entertainment and education needs.
nbn™ COVID-19 Behavioural Change Survey: 7 in 10 consciously supporting local businesses and set to do more online
A groundswell of support from consumers wanting to ‘buy local’ highlights an opportunity for
Australian businesses to strengthen their online presence and offer new ways for people to access
their products and services.
Australian Broadband Data Demand: data demand on the nbn™ network eases as COVID-19 restrictions begin to lift
Peak data demand on the nbn’s main wholesale access service has eased as Australians start returning to schools and workplaces, although peak throughput on the main nbn wholesale access service remains above the pre-COVID-19 baseline.
NBN Co extends additional capacity offer until 19 August
NBN Co has extended its offer to provide internet providers additional data capacity at no extra cost until 19 August 2020 to help support the nation’s broadband needs, noting that social restrictions are starting to ease across the nation.
nbn Covid-19 Behavioural Change Survey: Lockdown brings increased digitisation of Australian health and lifestyle habits
Lifestyle habits of Australians have undergone a major shift since the COVID-19 pandemic first hit, with record numbers of Australians exploring online substitutes for everything from access to health support services to exercise, skills training and entertainment.
nbn Covid-19 Behavioural Change Survey: Lockdown brings increased digitisation to the health and lifestyle habits of regional Australians
Lifestyle habits of regional Australians have undergone a major shift since the COVID-19 pandemic first hit, with record numbers of people exploring online substitutes for everything from access to health support services to exercise, skills training and entertainment.
NBN launches three new residential wholesale higher speed tiers
NBN Co research has revealed that 23 per cent of customers surveyed across Australia have upgraded to higher speed internet plans within the last 12 months, and a further 24 per cent of customers surveyed indicated they are planning to upgrade to higher speed home internet connections within the next 12 months.
Australian Broadband Data Demand: data demand on nbn's main wholesale service remains above pre-COVID-19 levels
NBN Co has launched a new virtual engagement program to help Australians get the most from their nbn connection, as data demand on the nbn’s main wholesale access service remains high and well above pre-COVID-19 levels.
nbn™ Australian Covid-19 Behavioural Change Survey: 8 in 10 experiencing better work/life flexibility
Australians who have been forced to work from home during COVID-19 have found a silver lining, with 81 per cent saying the experience has positively impacted how they view their work/life flexibility, according to new research commissioned by NBN Co.
Australian Broadband Data Demand: demand remains high as NBN Co launches virtual community engagement program
NBN Co has launched a new virtual engagement program to help Australians get the most from their nbn connection, as data demand on the nbn’s main wholesale access service remains high and well above pre-COVID-19 levels.
NBN Co posts strong third quarter results with both build and activations ahead of target
NBN Co today reported a 38 per cent increase in total revenue to $2.8 billion in the nine months to 31 March 2020, following a strong third quarter of residential and business activations.
Australian Broadband Data Demand: NBN Co keeps Aussies connected as demand remains high
NBN Co continues to record high demand for both data and new service connections as Australians continue to rely heavily on the nbn for their work, study, telehealth, online shopping, social and entertainment needs.
Australian Broadband Data Demand: nbn records highest peak in data demand
Data demand on the nbn’s main wholesale access service recorded its highest ever peak throughput on Wednesday, 29 April as Australians continue to rely on the nbn™ access network for their work, study and entertainment needs during lockdown.
NBN Co is reminding Australians to be extra vigilant about their online security, with a marked increase in predatory scammers attempting to steal personal details and commit fraud.
NBN Co extends offer of up to 40 per cent additional capacity at no cost for another two months
NBN Co has extended its offer to provide up to 40 per cent additional capacity to internet providers at no extra cost for another two months as it continues to support telecommunications retailers and help Australians stay connected through the COVID-19 pandemic.
Australian Broadband Data Demand: upload demand on the rise as more Australians work from home and spend Easter at home
Upload demand on nbn's main wholesale access service has significantly increased compared to nbn’s pre-COVID-19 baseline, but remains well within capacity headroom, as Australians continue to rely on the national broadband network to support daytime business activities and real-time video communication between friends and family.
NBN Co creates $150 million COVID-19 relief and assistance package
Helping internet providers to connect low-income families with home schooling needs and assisting small and medium businesses and households facing financial hardship
Australian Broadband Data Demand: data demand during business hours continues to climb
Data demand during daytime business hours has continued to grow for nbn's main wholesale access service, as more Australians continue to self-isolate and shift their work, education and entertainment needs online.
nbn continues to support Australia through COVID-19
NBN Co chief executive Stephen Rue today provided a fresh update on how nbn and the broader telecommunications industry continues to support the nation during the COVID-19 crisis as more Australians rely on broadband services to work, study and connect with families and friends from home.
Australian Data Demand: new weekly report reveals growth in nbn data demand
Video conferencing, video streaming and accessing cloud-based office applications have driven a large increase in data demand on the nbn™ access network as more Australians turn to their broadband services for work, education and entertainment.
nbn increases Sky Muster™ data allowances, enhances Sky Muster™ Plus
NBN Co has unveiled new measures to support increasing capacity and data demand for nbn satellite services in regional and remote Australia during the COVID-19 pandemic.
nbn waives additional wholesale capacity charges of up to 40 percent for three months
NBN Co today announced it will waive charges for additional capacity of up to 40 percent to Retail Service Providers (RSPs) for at least three months to help them support Australian residential and business nbn customers. The additional capacity pricing relief will apply to all fixed line, fixed wireless and satellite nbn technologies.
nbn responds to increase in residential data demand
NBN Co is responding to a shift in Australia’s internet usage patterns that will occur as more people choose to work, study, shop and stream more content at home as the nation responds to the impact of COVID-19 (the Coronavirus). During this period, digital connectivity will also be a primary channel for people to stay in touch with family and friends.
Study shows Aussie businesses need the right broadband plan to support their cloud future
Many small and medium businesses (SMB) on the nbn™ access network are embracing the cloud to save time and grow, but many think they don’t have the right broadband plan to take full advantage of future opportunities, according to research released today by NBN Co and Australian emerging technology analyst firm Telsyte.
NBN Co today released a Connecting Older Australians Expression of Interest to more than 50 Retail Service Providers (RSPs) and Consumer Groups with the aim of co-developing comprehensive and innovative solutions that encourage more seniors to get online.
NBN Co achieves targets for revenue, network rollout and activations
NBN Co today posted a 39 per cent increase in total revenue to $1.81 billion in the six months to 31 December 2019, following strong momentum in total activations and continued residential and business revenue growth.
With more than one million business services now on the nbn access network, NBN Co today announced the next phase of its engagement with Retail Service Providers (RSPs) and enterprise customers.
NBN Co commences industry consultation on dark fibre procurement for Enterprise Ethernet connections
NBN Co today released a telecommunications industry consultation paper to explore possible approaches for the procurement of additional dark fibre services from network carriers in customer locations already served by existing fibre.