The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
New nbn deals to design and build first FTTC homes
nbn has signed three Design and Construction Master Agreements (DCMA) for the build of approximately 525,000 premises in Sydney and Melbourne. While most of these homes will be served with nbn’s latest technology, Fibre to the Curb (FTTC), some may be connected via Fibre-to the Premises, Node or Basement (FTTP/N/B).
It was a big year in Western Australia as the nbn ramped up construction across a number of areas, hitting more than 360,000 premises now able to connect and surpassing more than 140,000 premises active on the nbn™ network.
‘Tis the season to get techie according to new nbn research
Australians are set to have their most connected holiday season ever, with internet usage expected to surge by 30 per cent this December compared with the same time last year, according to a new research report released by nbn.
nbn is within sight of hitting the major construction milestone of 200,000 premises ready for service in Tasmania, rounding out a huge year in which the network footprint has increased by more than 65 per cent in the State.
Today, the West Australian Government launched a new scholarship in partnership with nbn. The scholarship is aimed at driving employment opportunities for telecommunications trainees of minority and underrepresented groups across Western Australia.
nbn announces equipment supplier for new Fibre-to-the-Curb technology
nbn has signed an agreement with local technology vendor, NetComm Wireless, for the supply of Distribution Point Units (DPUs) in the company's Fibre to-the-Curb (FTTC) network.
The Australian Information Industry Association (AIIA) and nbn have joined forces to launch a $150,000 grants program aimed at fostering innovation across the nation.
Tune-in, stream-on: Meet Australia’s first ‘virtual’ band
Demonstrating how creativity and connectivity go hand-in-hand, nbn today unveiled Australia’s first ‘virtual’ band, comprised of some of the nation’s hottest up-and-coming musical talent.
Australian grandparents are now swapping their ‘knitting’ for ‘internetting’ as the explosion of smart devices and increased access to fast broadband are taking over all aspects of their lives, according to a new research report commissioned by nbn.
Future of work: nbn sows seeds for the jobs of 2030
Super connectivity and nationwide access to fast broadband will influence the skills needed for the jobs of 2030 and will put Australian children on an even playing field, no matter where they live, according to new research released today.
nbn – the company rolling out Australia’s broadband network – has produced a first quarter of strong results. The company has demonstrated continuing momentum and further ability to scale the business leveraging the multi-technology mix to bring broadband access to thousands more Australians.
Fast and reliable broadband is around the corner with construction officially underway to connect more than 17,000 North Shore homes and businesses to the nbn™ network.
nbn’s been getting busy across a number of areas in WA’s South-West with the nbn™ network now available or under construction on more than 70,000 premises* throughout the region.
nbn™ network proving vital to jobs and business in regional areas
Regional Australians with access to services over the nbn are twice as likely as their counterparts who are not yet connected to use the internet to sell products and services or source business opportunities, a major study has revealed.
Around 600 residents and businesses within Cervantes are set to be able to experience the benefits of fast broadband, following the recent switch on of the nbn™ network in the area.
More than 3000 homes and businesses within parts of Piara Waters and Harrisdale are set to be able to experience the benefits of fast broadband, following the recent switch on of the nbn™ network in the area.
nbn delivers 8Gbps over copper lines on XG.FAST trial
nbn’s lab trials of ground breaking new copper acceleration technology, XG.FAST, have achieved a peak aggregate speed of 8Gbps over 30 metres of twisted-pair copper. This equates to around 900 times faster than the average broadband speed of 8.5Mbps being delivered to Australians in 2Q16 according to the latest Akamai State of the Internet Report.
G.Fast set for nearly 30 million end users by 2021
A new Ovum report jointly commissioned by nbn and BT has predicted that new ultra-fast copper technology G.fast will be serving nearly 30 million subscriber homes and businesses around the world by 2021. This is just four years after the first commercial G.fast services are due to launch in 2017.
nbn signs agreements for new housing developments and fibre links
nbn has signed contracts with two delivery partners, and each will run over four years. The DCMAs will deliver the nbn™ network to new development premises using our MTM as well as to nbn’s fibre links that support the underlying infrastructure of the nbn™ network.
More than 660 homes and businesses within Gingin, Coonabigee, and Lennard Brooke are now able to connect to fast and reliable broadband following the official switch-on of the nbn™ network in the region.
nbn first Australian Corporate to sign up to Workplace by Facebook
With the much anticipated global launch of Workplace by Facebook today nbn, the company responsible for building Australia's broadband network, revealed it was the first large corporate in the country to sign up to the beta product 6 months ago with employee engagement a key driver.
Indigenous work scheme the key to nbn™ rollout in Millicent
An innovative indigenous worker scheme will play a big role in the successful rollout of the nbn in the South East, which begins this week in Millicent.
nbn pushes fibre to the curb for up to 700,000 homes and businesses.
nbn today confirmed its newest access technology, Fibre-to-the-Distribution-Point (FTTdp), also known as Fibre-to-the-curb, would be deployed to a potential footprint of up to 700,000 premises across the country.
nbn hits 1st anniversary of Fibre-to-the-Node launch
Nearly three quarters of a million Australian premises can sign up for an nbn Fibre-to-the-Node (FTTN) service just one year after the company commercially launched FTTN services. Further, nearly a quarter of a million premises are now activated on the nbn™ network via FTTN.
Australians are expected to spend an extra 22 days more on the internet this year than they did in 2014, with regional people accounting for the biggest increase in usage, according to a new study launched today.
Australia's love affair with the internet is growing
It’s official, Australians are spending more time online than ever before, in fact this year it’s expected we’ll spend an additional 22 more days on the internet than we did two years ago.
nbn enhances commitment to participation and digital inclusion in new Reconciliation Action Plan
nbn – the company building and operating Australia’s Broadband Network – has today improved its commitment to supporting Aboriginal and Torres Strait Islander communities with its second Reconciliation Action Plan (RAP).
nbn today tabled the company’s Annual Report 2015-2016 to Parliament outlining the operational and financial results for the 12 months ended 30 June 2016.
Net-Fit: Aussies use tech to tone-up from their living room
Time-poor Aussies are swapping personal trainers for tablets by embracing living room workouts, aided by the growing wealth of online tools and how-to videos, according to new research commissioned by nbn.
nbn satellite vehicle starts road tour in Tasmania
Tasmania’s own nbn Sky Muster™ satellite vehicle is hitting the road from this September on a tour of regional Tasmania that will run into the New Year.
‘Entrepreneurialism’ set to disrupt Aussie workforce
The Aussie start-up culture burns brightest in Baby Boomers and Gen Y as they lead a movement to ditch the corporate rat race in favour of becoming their own boss, according to a new report from KPMG Demographer, Bernard Salt.
A new ‘weld’ of online opportunities for retired Aussie blokes
Two groups of men from the Australian Men’s Shed Association today unveiled the efforts of a six week innovative building project that was completed virtually via the nbn™ network.
nbn is helping Queensland’s most remotely located students by providing them with access to wholesale broadband packages that will deliver additional internet capacity and fast downloads speeds for education learning purposes.
Bricks and clicks: broadband boosts Tasmanian retail sector
Tasmania has recorded the highest retail sales growth of all the states in the last financial year as more business owners embrace the benefits of having a physical and online point of sale.
nbn™ network available to three million homes and businesses
nbn™ – the company building Australia’s Broadband Network – has announced its network footprint has expanded to three million premises now able to order an nbn™ service.
Launching today, the nbnTM Digital Dream Report, has found that financial freedom, having a better work-life balance, gaining more life experiences and prioritising relationships are at the top of the nation’s life goal checklists.
A new tribe of innovative entrepreneurs are flocking to co-working spaces across the country in search of collaboration, inspiration and access to fast broadband.
nbn signs on delivery partners to deploy HFC network at scale
nbn has today signed contracts with six Delivery Partners to deliver the nbn™ network to homes and businesses across the Telstra HFC footprint within Australia.
nbn’s first commercial Hybrid Fibre Coaxial (HFC) services are today available to Retail Service Providers in Redcliffe, QLD with some 18,800 premises now Ready for Service (RFS) and ready for Retail Service Providers to connect customers to the nbn™ network in the area.
Cubicles to cafes: small businesses give flexible working a shot
Small business owners around the country are ditching corporate offices in favour of their local cafe to improve their workspaces and increase productivity, according to KPMG Demographer Bernard Salt.
Fast broadband to shed light on men’s health issues
Ahead of Men’s Health Week (13-19 June), nbn has launched a unique collaboration with the Australian Men’s Shed Association to highlight how access to fast broadband can help men build supportive friendships and better connect with friends and family.
State of Origin legends deliver nbn™ Coaching Clinic
In the lead up to the biggest annual football series in Australian sport, nbn has teamed up with NRL legends Wally Lewis and Brad Fittler, to bring the State of Origin spirit to regional footy fans via an innovative virtual coaching clinic.
As the countdown begins for the launch of nbn’s second satellite, Sky Muster™ II, a nationwide call is underway to give Aussies a unique opportunity to take part in history by ‘blasting their face’ into space.
Pet fret: Aussies turn to tech to track their pets
Aussie animal lovers are taking advantage of new wearable tech devices, online pet monitoring services, and fast connectivity via the nbnTM network to tackle our growing ‘pet-fret’ anxiety.
Strong third quarter gives further confidence in full year targets
nbn has reported growth across all key metrics in the quarter to 31 March 2016, building out the nation’s new broadband network and connecting a record number of end-users.
Ovum: nbn will deliver world leading satellite broadband service to Australians
In its new report Satellite Broadband: A Global Comparison telecoms research firm Ovum† has announced that the nbn Sky Muster™ satellite broadband service will be a world leader in the satellite broadband market.
nbn’s Sky Muster™ satellite service now being sold by broadband retailers
nbn has now successfully launched its wholesale broadband satellite service Sky Muster™, helping to bridge the digital divide by enabling fast broadband access for around 400,000 rural, regional and remote Australians.
The Board of NBN Co Limited (nbn) today welcomed the announcement by the Government of the appointment of iiNet founder and former CEO, Mr Michael Malone, as a non-executive director, commencing immediately. Mr Malone fills the vacancy created by Mr Simon Hackett’s departure, also effective immediately.
Broadband set to boost Aussie business bottom-line
Small and medium businesses are set to contribute an additional $4 billion to the Australian GDP each year following the completion of the nbn™ network rollout, according to research from the University of Melbourne.
nbn and Telstra sign deal to bring the nbn™ network to millions of homes
nbn - the company building Australia’s new broadband network - today signed a contract with Telstra to manage the design and construction of fast broadband to more than three million homes currently in the footprint of Telstra’s pay-TV cable network (Hybrid-Fibre Coaxial or HFC cable).
Aussies watching 13 billion hours of online content a year – ABS
Our appetite for fast broadband is at a record high with new figures showing Australian homes consumed the equivalent of 13 billion hours of online content in the past year.
New discount-based pricing to encourage enhanced broadband experience
• New pricing model to encourage greater CVC capacity per end-user
• Reflects rapid increase in Australian data consumption
• Result of extensive industry consultation
• Ongoing evolution working closely with our customers
Dial-a-doctor: Aussies go digital to manage health at home
Aussies ‘sandwiched’ between caring for their children and elderly parents, are the most likely to take advantage of telehealth services to better manage family health from home, according to a new research report commissioned by nbn.
Residents in parts of Rocherlea and Newham can experience the benefits of fast broadband following the official switch on of the nbn™ network this week.
Response to media reports today, Monday 29 February 2016
nbn on track to meet its 2020 targets.
nbn rejects claims that the company is at risk of not meeting its targets, nbn has met or exceeded every key target for six quarters in a row.
Experienced technicians wanted for nbn network in Tasmania
nbn launched its Experienced Workers campaign today, one of several campaigns aimed at attracting around 150 additional workers into the rollout in Tasmania, and an additional 4,500 workers nationally.
A new ‘e-change’ movement is projected to have city folk heading to country and coastal towns in search of a better lifestyle and super connectivity, according to new research by Bernard Salt.
Armidale makes nbn™ history with its final disconnection
Armidale is the first region in mainland Australia to be switched to the nbn™ network, with the final legacy disconnection occurring at the end of January 2016.
Strong result continues nbn’s momentum to full year targets
nbn, the company building and operating Australia’s new broadband network, has achieved growth across all key metrics, including end-user activations (up 128 per cent) and total revenue (up 152 per cent) to set the course for another full year of successfully meeting its targets.
Parts of Kensington complete transition to the nbn™
More than 2460 homes and businesses in parts of Kensington, Western Australia are set to complete the transition to Australia’s Broadband Network, with the existing copper network in the area due to be disconnected from 22nd January 2016.
The nbn is heading to Cedar Pocket to provide the local community with the information they need to take advantage of fixed wireless superfast broadband and ask any questions or raise concerns about the proposed fixed wireless network.
School’s back – and parents are embracing the digital future.
South Australian parents are embracing online learning and say high speed broadband is a big help in preparing their kids for a competitive digital future, according to new research.
Queensland parents embrace technology as school returns for 2016
Queensland parents are embracing technology and online learning to bond with their children and help prepare them for a competitive digital future, according to new research.
Fast broadband set to ‘flip’ lounge rooms into classrooms
Tech-savvy mums and dads across the country are gearing up to swap book lists for app lists as increasing access to fast broadband in the home and the school is set to ‘flip’ the way kids learn this year, according to new research.
Tablelands Fixed Wireless Community Information Session
The nbn is heading to the Atherton Tablelands to provide the local community with the information they need to take advantage of fixed wireless superfast broadband and ask any questions about the proposed fixed line network.
More families and businesses can connect to the nbn™ network in Perth’s south-eastern suburbs
Residents in parts of Manning, Salter Point, Como, East Victoria Park and Carlisle are set to be able to experience the benefits of fast broadband, following the official switch on of the national broadband network in the area.
More families and businesses can connect to the nbn™ network in Geraldton
Approximately 2500 residents in Tarcoola Beach, Mount Tarcoola and Wandina in Geraldton are set to be able to experience the benefits of fast broadband, following the official switch on of the nbn™ network in the area.
Families and businesses can connect to the nbn™ network in Dunsborough
About 370 more homes and businesses in the Dunsborough area are now able to connect to fast and reliable broadband following the official switch-on of another nbn™ fixed wireless tower in the region.
Families and businesses can connect to the nbn™ network in Ballidu
Close to 100 homes and businesses in Ballidu are now able to connect to fast and reliable broadband following the official switch-on of the nbn™ in the area.
nbn switched on in parts of Hobart’s northern suburbs
Residents in parts of Hobart’s northern suburbs can experience the benefits of fast broadband following the official switch on of the nbn™ network this week in Claremont, Austins Ferry and Granton.
Kicking off a major construction surge in Tasmania in 2016, work has begun by nbn’s construction partners across several new communities using fibre to the node (FTTN) technology.