^*nbn is accepting applications for builds to non-premises locations in our existing nbn Ready For Services (RFS) footprint and new developments. Service connectivity availability will depend on service providers offering nbn Smart Places, and timing of product availability will be at provider discretion.

^{^}Network availability is defined as the percentage of time the nbn network is available and operating. For this measure, the network is considered ‘unavailable’ during the time nbn is restoring services following the raising of a fault. It does not include periods where the network is unavailable due to operational outages for matters such as network upgrades and improvements or events beyond nbn’s control. This metric has been rounded to the nearest two decimal places.

^#The fault restoration time described above is where no site visit is required. Fault rectification time may vary depending on the location of the Smart Location; and all times refer to what we offer to providers – which may differ to what times they offer you. Not all providers offer plans based on the full range of nbn’s enhanced service levels. Not all your faults with a retail service will relate to a fault with the nbn network. Faults may relate to matters in a provider’s network, the location of the Smart Places service, or network resources being accessed.