business nbn® Services

Offering wholesale business-grade service and support

Fast and reliable broadband is not just a nice to have – it's a critical ingredient in business today. That’s why we’ve developed business nbn Services – a range of purpose-built support services that are designed to provide you with a business-grade connection service up front – and ongoing support via a service provider to help keep you online and thriving.^

We provide this higher level of support to your provider, who in turn, should offer a better level of support for your business.*

What this means for you

Get up and running quickly with minimal downtime

  • Connections are managed by the business nbn Service Centre
  • Installed by business-grade technicians
  • Flexible appointment times available

Reduced risk of business disruption and downtime

  • 4 and 12hr restoration target options (available 24/7, 365 days per year#)
  • On select business nbn Services, following a fault restoration we will provide your provider with 24/7 proactive monitoring and troubleshooting for 7 days

Dedicated business support, designed for faster issue resolution

  • The business nbn Service Centre provides Australian-based remote support to providers 24/7
  • Enables providers to offer enhanced support for businesses

Designed to help you do business

To help meet the needs of Australian businesses, we offer a choice of restoration targets and support options via your provider.
 business nbn
Service Pro		business nbn
Service Essentials		business nbn
Service Starter
SummaryOur fastest restoration target for businesses who need to be back up and running as quickly as possible.#A 12hr restoration target for businesses that need to prioritise their time online.#

A 90-day service plan to get businesses off to the right start.#

ConnectionBusiness-grade technicians for a tailored connection experience
Restoration target#4-hour12-hour12-hour
SupportProviders are supported by and receive specialist service from the business nbn Service Centre – allowing them to provide support to your business when you need it most
Service type/lengthMonth-to-monthMonth-to-month90 days

Find support for your business

Talk to a service provider today about the service and support options that suit your business needs.
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Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
*
business nbn is not available on the nbn Fixed Wireless network. Not all providers offer plans based on the full range of wholesale business nbn products, product features and services. Availability of wholesale business nbn products, product features and services depends on your access technology and area. Ask your preferred provider if they offer plans based on these wholesale business nbn products, product features and services in your area.
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The fault restoration times described above are where no site visit is required. Fault rectification time may vary depending on the location of the premises; and all times refer to what we offer to providers – which may differ to what times they offer you. Not all providers offer plans based on the full range of nbn’s enhanced service levels. Not all your faults with a retail service will relate to a fault with the nbn network. Faults may relate to matters in a provider’s network, your premises equipment or network resources being accessed.