This is is a test for red alert, with close icon. Should show only on one page.

Close

Track your application

nbn® Technology Choice Program

Need help logging in?

View our frequently asked questions.

Your application reference number starts with TC- and has 9 digits. The email address you need to enter is the one that you submitted as the application contact.

Please check your application confirmation email for your application details.

The nbn Technology Choice Application Tracker is available for Individual Premises Switch applications. If don't have an application in progress, please submit an application.
Cancelled applications
This tool is not available if your application has been closed. Please check your email for previous communications from nbn more details.

Manage and track your application

Now that you have applied for the nbn Technology Choice Program, you can track your progress right here. It may be worth logging in from time-to-time to see how your application is tracking and whether there is any action required on your side. 

We will also continue to contact you by email or phone at the key milestones, including to confirm costs and timings.

Application type:
Current technology:
Change to:


Your application status


Estimated connection date* is {{jsonData.estimatedRTC}}
Your application is currently on hold. Please check your email for more information.

Stage 1: Application

{{getSectionStatus(1)}}
 
1 mdi-checkbox-blank-circle
 
mdi-chevron-down
Thank you, your application has been received.
We have started to review your application.
More information
We may get in contact with you soon if we need further details and to provide indicative costs involved.
Timings
We aim to respond to you within 10 business days.
2 mdi-checkbox-blank-circle
 
mdi-chevron-down
We are preparing your contract and invoice for the build cost.
We’ll be in contact with you soon.
More information
We are preparing the terms and conditions of your application and an invoice for build cost for you to review. 
 
The build cost covers the construction and other work required to change your premises connection to nbn FTTP.
Timings
Approximately 4 weeks.
3 mdi-checkbox-blank-circle
 
mdi-chevron-down
Please review and accept the contract and pay the build quote.
An electronic contract and an invoice for the build quote has been emailed to you.
More information
We have sent you an email with the terms and conditions of your application and an invoice for the build cost. Please note that the invoice for the build cost needs to be paid before we can start construction.
Timings
The offer to accept the terms and conditions is valid for 4 weeks, so please let us know if you would like to proceed before the end of this timeframe.

Stage 2: Construction and connection

{{getSectionStatus(2)}}
 
4 mdi-checkbox-blank-circle
 
mdi-chevron-down
Thank you for accepting the contract.

We are waiting to receive the payment of the build cost.

It may take a few business days for our system to confirm that the build cost has been received.

More information
Once we receive the payment for the build cost, we can start the construction work to install nbn FTTP at your premises.
Timings
The build cost is valid for 4 weeks, so please let us know how you would like to proceed.
5 mdi-checkbox-blank-circle
 
mdi-chevron-down
Thank you, we have received your build cost payment.
We will prepare to start the construction work.
More information
We are working with our nbn approved Delivery Partners to deliver your project. You may hear from them if they need to arrange access to your premises.
Timings
Up to 8 weeks.
6 mdi-checkbox-blank-circle
 
mdi-chevron-down
Construction has started.
You may notice our nbn approved Delivery Partners commencing work on your nbn FTTP connection. 
More information
We have commenced construction work to connect your premises to nbn FTTP. Please ensure you allow our construction teams to have access to your premises. 
Timings
Construction can take 2 to 4 months.
7 mdi-checkbox-blank-circle
 
mdi-chevron-down
Get ready to connect soon to nbn FTTP.
We have completed the construction and are preparing your premises for connection.
More information
We are completing a final quality check so that your connection meets our high standards. You’ll soon be enjoying connectivity with nbn FTTP and with a choice of fast speeds!
Timings
Approximately 2 to 4 weeks.
8 mdi-checkbox-blank-circle
 
mdi-chevron-down
Congratulations!
You are ready to connect to nbn FTTP.
More information

Your application is complete. You can now contact your phone and internet provider to place an order for an nbn powered plan on nbn FTTP.

Thank you for choosing the nbn network!