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Your responsibilities

  • Submit a service plan with your application
  • Excavate the trenches according to our guidelines below
  • Supply in-home cabling using our resources for your nominated technology
  • Apply with us to pre-install the nbn connection box (recommended)

Our responsibilities

  • Install a local network cable located in the street
  • Connect the property to the nbn network using the LIC
  • Notify you that the site is in service, so that the occupant can place an order with their preferred phone or internet service provider
  • Connecting eligible non-premises (nbn Smart Places) locations to the nbn network. See important note on nbn Smart Places

Important note

*nbn takes reasonable care and skill to ensure the end customer's ability to connect to the nbn network after pre-installation of the nbn connection box but cannot guarantee uninterrupted service or immediate connectivity in all situations. Further visits from an nbn certified technician may be required. The end customer should contact their provider for assistance with any connectivity issues and additional equipment that may be required.

Do you need to upload a service plan?

Yes, nbn needs to review the location of the Lead in Conduit (piping from the property boundary to external wall of the house) to verify the connection specifications.

Example Service Plan

Download (PNG - 154 KB)

You can upload your service plan with your nbn® New Developments application. You can manage your application through the nbn® New Developments Portal.

Our guidelines 

Preparing your property checklist

This checklist outlines the requirements for trench and LICs, including examples of LIC configurations.
Download (PDF - 300 KB)

Residential preparation and installation guide for SDUs and MDUs

v14 - These standards will assist developers in preparing developments correctly and arranging Single Dwelling Units (SDUs) and Multi Dwelling Units (MDUs) for connection. A copy of this document must be given to the building owner.
Download (PDF - 2 MB)

Cabling resources

In-home cabling for the nbn network for your nominated technology must be done by registered cablers using our guidelines. You may need to supply in-home cabling for the pre-installation of the nbn connection box.

icon design support tools

Work with an nbn® trained New Developments supplier

We encourage developers (big and small) to seek the assistance and support of an industry professional or an nbn trained New Developments supplier - designer or installer. As it’s your responsibility to ensure the design and build of the nbn® infrastructure within your property boundary meets our standards, the assistance of an expert can be extremely helpful.