NBN Co has lodged its Replacement Module Application (RMA) with the Australian Competition and Consumer Commission (ACCC), outlining the company’s proposed regulatory approach for FY27 to FY29 under the Special Access Undertaking (SAU).

The proposal is the result of extensive consultation and reflects NBN Co’s commitment to investing in a network that is more reliable, more capable and faster, while maintaining a strong focus on affordability and improved customer outcomes.

Ellie Sweeney, Chief Executive Officer at NBN Co, said:

“As Australia and the world navigate a period of significant digital change, telecommunications continues to play a foundational role. It supports how we work, learn, care for our health, connect with one another, and grow our economy. It contributes to our prosperity, our resilience, and our future.

“At nbn, we see this as an opportunity to contribute meaningfully. The broadband industry in Australia is part of this transformation, and we are committed to supporting the infrastructure that enables it.

“Since our inception in 2009, nbn has worked to enhance Australia’s digital capability, inclusion and literacy through connectivity. Our network now connects more than 8.6 million homes and businesses, thanks to the collective efforts of our teams and partners, leveraging fixed wireless, satellite, and fibre technologies. We understand that networks evolve, and so must we.

“That’s why we are investing in a network that is more reliable, more capable, and faster than ever before. We’re doing this while maintaining a focus on affordability, uplifting customer experience, efficiency, productivity, and the expectations of our customers and communities.

“We understand that the environment we operate in is changing. Technology is advancing rapidly, competition is intensifying, and customers have more choice than ever.

“Our Replacement Module Application (RMA), submitted to the ACCC, is an important step in preparing for the next regulatory cycle of the Special Access Undertaking (SAU) from FY27 to FY29. It reflects stakeholder engagement with Retail Service Providers, consumer advocates, and customers - and we sincerely thank all who have contributed to this RMA process.

“We sought broad feedback on our proposed expenditure and service standards and we are sincerely grateful to all who participated in the engagement between October 2024 and April 2025.

“Looking ahead, we will continue to evolve our stakeholder engagement approach for subsequent Regulatory Cycles so we can further broaden and deepen how our key stakeholders can influence our future plans.

“In the meantime, we welcome continued partnership with all stakeholders as we work collaboratively to support Australia’s digital future.”

The full RMA and supporting submissions will be published by the ACCC in due course. In the interim, NBN Co has published an Overview of the proposal.

The proposal outlines:

• Improved benchmark service standards, benefiting more than 90% of annual work orders.
• Continued investment in reliability, safety, and customer experience – including ~$72 million to uplift service quality.
• Plans for more capable satellite services and continued expansion of full fibre and fixed wireless capabilities.
• A continued focus on affordability, with the Entry Level Offer remaining at the 25/5 Mbps speed tier, subject to CPI price control.
• A three-year regulatory cycle (FY27–FY29), providing certainty for the industry and customers.

NBN Co’s RMA was shaped through a comprehensive consultation process, including:

• 75+ hours of engagement with RSPs.
• 13 written submissions.
• Dedicated forums with end users and consumer advocates.

Further detail on the proposal and stakeholder engagement process is available on NBN Co’s website.

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Email: media@nbnco.com.au