Skip to the content

Major Outages and Significant Local Outages




Current Outages

 




9th February 2026, 03:55 AEDT


Notification Type

Update (with no Material Change)


Description of outage

This outage has been caused by Tropical Cyclone Mitchell, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.


Outage Start Time

09/02/2026 at 03:02 AEDT


Latest Update

Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.


Services impacted

As at 03:45 AEDT on 10/02/2026, 146 end users are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN).


Locations impacted

Remote Western Australia: Baynton, Exmouth


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 09:55 AEDT on 10/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.



Notification Type

Update (with no Material Change)


Description of outage

This outage has been caused by Tropical Cyclone Mitchell, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.


Outage Start Time

09/02/2026 at 03:02 AEDT


Latest Update

Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.


Services impacted

As at 22:30 AEDT on 09/02/2026, 146 end users are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN).


Locations impacted

Remote Western Australia: Baynton, Exmouth


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 04:40 AEDT on 10/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.


Notification Type

Update (with Material Change)


Description of outage

This outage has been caused by Tropical Cyclone Mitchell, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.


Outage Start Time

09/02/2026 at 03:02 AEDT


Latest Update

Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.


Services impacted

As at 17:00 AEDT on 09/02/2026, 146 end users are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN).


Locations impacted

Remote Western Australia: Baynton, Exmouth


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 23:00 AEDT on 09/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.


Notification Type

Update (with Material Change)


Description of outage

This outage has been caused by Tropical Cyclone Mitchell, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.


Outage Start Time

09/02/2026 at 03:02 AEDT


Latest Update

Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.


Services impacted

As at 13:00 AEDT on 09/02/2026, 670 end users are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN).


Locations impacted

Remote Western Australia: Baynton, Exmouth


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 19:00 AEDT on 09/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.


Notification Type

Update (with no Material Change)


Description of outage

This outage has been caused by Tropical Cyclone Mitchell, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.


Outage Start Time

09/02/2026 at 03:02 AEDT


Latest Update

Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.


Services impacted

As at 11:30 AEDT on 09/02/2026, 301 end users are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN).


Locations impacted

Remote Western Australia: Baynton, Exmouth


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 17:45 AEDT on 09/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.


Notification Type

New


Description of outage

This outage has been caused by Tropical Cyclone Mitchell, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.


Outage Start Time

09/02/2026 at 03:02 AEDT


Latest Update

Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.


Services impacted

The outage has so far affected around 301 nbn services in the impacted geographical regions, across the following technologies: Fibre to the Node (FTTN).


Locations impacted

Remote Western Australia: Baynton, Exmouth


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 11:45 AEDT on 08/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.



Previous Outages

 

4th February 2026, 13:00 AEDT


Notification Type

Restoration


Description of outage

The commercial power provider in the Eastern Eyre Peninsula area was experiencing significant power outages, resulting in disruptions on the nbn® network.


Outage Start Time

03/02/2026 at 10:32 AEDT.


Latest Update

Services have been restored following the return of commercial power.
Connectivity in the Eastern Eyre Peninsula region area has resumed as commercial power was restored to affected sites.
Technicians have also replaced or repaired the affected equipment, and nbn services are now restoring progressively. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.


Services impacted

All affected nbn services have been restored.


Locations impacted

Remote South Australia: Cowell


Estimated time to resolve

All affected nbn services have been restored.



Next update

There will be no further updates.



Notification Type

Update (with no Material Change)


Description of outage

The commercial power provider in the Eastern Eyre Peninsula area was experiencing significant power outages, resulting in disruptions on the nbn® network.


Outage Start Time

03/02/2026 at 10:32 AEDT.


Latest Update

Commercial power has been restored; however, nbn services remain offline. Technicians will be dispatched to investigate further; and an ETA will be published when available.


Services impacted

As at 09:00 AEDT 04/02/2026, 90 end users are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN).

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.


Locations impacted

Remote South Australia: Cowell


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 15:10 AEDT on 04/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.


Notification Type

Update (with no Material Change)


Description of outage

The commercial power provider in the Eastern Eyre Peninsula area was experiencing significant power outages, resulting in disruptions on the nbn® network.


Outage Start Time

03/02/2026 at 10:32 AEDT.


Latest Update

The technicians are expected to arrive by approximately 08:00 AEDT on 04/02/2026.


Services impacted

As at 03:25 AEDT 04/02/2026, 90 end users are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN).

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.


Locations impacted

Remote South Australia: Cowell


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 09:25 AEDT on 04/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.


Notification Type

Update (with no Material Change)


Description of outage

The commercial power provider in the Eastern Eyre Peninsula area is experiencing significant power outages, resulting in disruptions on the nbn® network.


Outage Start Time

03/02/2026 at 10:32 AEDT.


Latest Update

Assessment of infrastructure has identified faults requiring a technician to visit affected site and repair damaged hardware. Access issues pose health, safety, and environmental risks to field technicians. Assessments and equipment repairs will continue when safe access is available.


Services impacted

As at 23:40 AEDT 03/02/2026, 90 end users are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN).

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.


Locations impacted

Remote South Australia: Cowell


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 05:40 AEDT on 04/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.


Notification Type

Update (Material Change)


Description of outage

The commercial power provider in the Eastern Eyre Peninsula area is experiencing significant power outages, resulting in disruptions on the nbn® network.


Outage Start Time

03/02/2026 at 10:32 AEDT.


Latest Update

Commercial power has been restored; however, nbn services remain offline. A technician has been assigned and is expected on-site by 19:30 AEDT; and nbn will publish an ETR when available.


Services impacted

As at 17:30 AEDT 03/02/2026, 90 end users are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN).

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.


Locations impacted

Remote South Australia: Cowell.


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 23:40 AEDT on 03/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.


Notification Type

New


Description of outage

The commercial power provider in the Eastern Eyre Peninsula area is experiencing significant power outages, resulting in disruptions on the nbn® network.


Outage Start Time

03/02/2026 at 10:32 AEDT.


Latest Update

Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.


Services impacted

The outage has so far affected around 296 nbn services in the impacted geographical regions, across the following technologies: Fibre to the Node (FTTN).

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.


Locations impacted

Remote South Australia: Cowell.


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

The next update will be provided at around 17:45 AEDT on 03/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.