Latest Update
Regional Queensland
2nd August 2025, 17:00 AEST
Description of outage
nbn services in the Cairns Region, Queensland area have been restored.
Update
Network services have now been restored.
The outage affecting nbn services in the Cairns Region, Queensland area has been resolved. Our teams have completed restoration activities, and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
All affected network services have been restored.
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Network services have now been restored.
Next update
No further updates.
Previous updates
Regional Queensland
1st August 2025, 19:00 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
A potential hardware fault has been identified as the likely cause of the outage.
Services impacted
As at 19:00 AEST, 54 users are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 19:00 AEST on 02/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
1st August 2025, 14:00 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
A potential hardware fault has been identified as the likely cause of the outage.
Services impacted
As at 13:30 AEST, 259 users are currently unable to access the nbn® network across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 20:00 AEST on 01/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
1st August 2025, 11:30 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit the affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 1,117 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
nbn services are expected to be restored around 14:00 AEST on 01/08/2025.
Next update
The next update will be provided at around 17:30 AEST on 01/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Regional Queensland
1st August 2025, 05:30 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 2,104 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 11:30 AEST on 01/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
31st July 2025, 23:30 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 4,174 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 5:50 AEST on 01/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
31st July 2025, 20:30 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 5,974 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bentley Park, Bungalow, Earlville, Manoora, Manunda, Mooroobool, Mount Sheridan, Westcourt and Woree.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 23:59 AEST on 31/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable
Regional Queensland
31st July 2025, 14:47 AEST
Description of outage
A network fault is currently affecting nbn services in the Cairns Region, Queensland area.
Update
Remote troubleshooting is underway, and a technician may be dispatched if required.
Services impacted
The outage has so far affected around 2,736 nbn services in the impacted geographical region, across the following technologies: Enterprise Ethernet (EE), Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Fibre to the Premises (FTTP).
Locations impacted
Bayview Heights, Bungalow, Earlville, Mooroobool and Woree.
Estimated time to resolve
nbn services are expected to be restored around 20:30 AEST on 31/07/2025.
Next update
The next update will be provided at around 21:00 AEST on 31/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Remote Northern Territory
21st July 2025, 21:30 AEST
Description of outage
nbn services in the Remote Northern Territory have been restored.
Update
Technicians have repaired the affected equipment. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
Since the last update, 1,559 nbn services have been restored.
Locations impacted
Jabiru, Nhulunbuy, Yirrkala, NT
Estimated time to resolve
Next update
No further updates.
Remote Northern Territory
21st July 2025, 19:00 AEST
Description of outage
A network outage is currently impacting multiple types of nbn services in the Remote NT area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit the affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 1,559 nbn services in the impacted geographical regions, across the following technologies Fibre to the Premises (FTTP) and Enterprise Ethernet (EE).
Locations impacted
Jabiru, Nhulunbuy, Yirrkala, NT
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 00:00 AEST on 22/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Derby, WA
19th July 2025, 17:00 AWST
Description of outage
nbn services in the Derby, WA area have restored.
Update
Network services have now been restored. The outage affecting nbn services in the Derby, WA area has been resolved. Our teams have completed restoration activities, and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
Since the last update, all nbn services have been restored.
Locations impacted
Derby, WA
Estimated time to resolve
Next update
No further updates.
Derby, WA
19th July 2025, 16:00 AWST
Description of outage
A network fault is currently affecting nbn services in the Derby, WA area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 302 nbn services in the impacted geographical region, across the following technologies Fibre to the Node (FTTN) and Enterprise Ethernet (EE).
Locations impacted
Derby, WA
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 22:00 AWST on 19/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Derby, WA
19th July 2025, 10:30 AWST
Description of outage
A network fault is currently affecting nbn services in the Derby, WA area.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected around 302 nbn services in the impacted geographical region, across the following technologies Fibre to the Node (FTTN) and Enterprise Ethernet (EE).
Locations impacted
Derby, WA
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 16:30 AWST on 19/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Derby, WA
19th July 2025, 02:18 AWST
Description of outage
A network fault is currently affecting nbn services in the Derby, WA area. Remote troubleshooting is underway, and a technician may be dispatched if required.
Update
A potential hardware fault has been identified as the likely cause of the outage. Further investigation is underway.
Services impacted
The outage has so far affected around 302 nbn services in the impacted geographical regions, across the following technologies Fibre to the Node (FTTN) and Enterprise Ethernet (EE).
Locations impacted
Derby, WA
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 10:30 AWST on 19/07/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.