There are no current Major or Significant Local outages affecting the nbn® network.
For up-to-date information at your location, check your address at our network status page.
Previous Outages
17th May 2026, 22:00 AEST
Notification Type
Restoration
Description of outage
A fault with third-party managed network infrastructure impacted the nbn® network in the Hunter region.
Outage Start Time
17/05/2026 at 00:20 AEST
Latest Update
A third-party managed network infrastructure fault that impacted the nbn® network has been restored, and nbn® services are now back online. nbn engineers are completing health checks and we will continue to actively monitor ongoing nbn® network stability.
Services impacted
All affected nbn® services have been restored.
Locations impacted
Regional New South Wales: Bundabah, Karuah, North Arm Cove, Pindimar and Tea Gardens.
Estimated time to resolve
All affected nbn® services have been restored.
Next update
There will be no further updates.
Notification Type
Update (No Material Change)
Description of outage
A fault with a third-party managed network infrastructure is impacting the nbn® network in the Hunter region.
Outage Start Time
17/05/2026 at 00:20 AEST
Latest Update
Technicians remain on-site and are working to restore the affected nbn® services as quickly as possible.
Services impacted
The outage has so far affected 1,073 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Curb (FTTC), Fibre to the Node (FTTN) and Fibre to the Premises (FTTP).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional New South Wales: Bundabah, Karuah, North Arm Cove, Pindimar and Tea Gardens.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 22:45 AEST on 17/05/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
A fault with a third-party managed network infrastructure is impacting the nbn® network in the Hunter region.
Outage Start Time
17/05/2026 at 00:20 AEST
Latest Update
Technicians are now on-site and are working to restore the affected nbn® services as a priority.
Services impacted
The outage has so far affected 1,073 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Curb (FTTC), Fibre to the Node (FTTN) and Fibre to the Premises (FTTP).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional New South Wales: Bundabah, Karuah, North Arm Cove, Pindimar and Tea Gardens.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 16:50 AEST on 17/05/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
A fault with a third-party managed network infrastructure is impacting the nbn® network in the Hunter region.
Outage Start Time
17/05/2026 at 00:20 AEST
Latest Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
The outage has so far affected 1,073 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Curb (FTTC), Fibre to the Node (FTTN) and Fibre to the Premises (FTTP).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional New South Wales: Bundabah, Karuah, North Arm Cove, Pindimar, Tea Gardens.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 11:00 AEST on 17/05/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.