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Major Outages and Significant Local Outages



Latest Update

There are no current Major or Significant Local outages affecting the nbn® network. 

For up-to-date information at your location, check your address at our network status page




previous Outages

 

2nd October 2025, 12:00AEST


Notification Type

Restoration


Description of outage

The outage affecting nbn services in the Far North Queensland area has been resolved. Our teams have completed restoration activities, and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.


Outage Start Time

02/10/2025 at 8:37 AEST


Update

A hardware fault impacting nbn services in the Far North Queensland area has been resolved. The technicians have repaired the affected equipment, and nbn services are now restoring progressively. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.


Services impacted

All affected nbn services have been restored.


Locations impacted

Craiglie, Rocky Point, Wonga Beach.


Estimated time to resolve

Network services have now been resolved.



Next update

No further updates.

 



Notification Type

New


Description of outage

A suspected hardware fault is affecting nbn services in the Far North Queensland area.


Outage Start Time

02/10/2025 at 8:37 AEST


Update

Technicians are now on-site and are working to restore the affected nbn services as a priority.


Services impacted

The outage has so far affected around 257 nbn services in the impacted geographical regions. 


Locations impacted

Craiglie, Rocky Point, Wonga Beach.


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

02/10/2025 at 16:00 AEST

 

26th September 2025, 22:00 AEST


Notification Type

Restoration


Description of outage

A hardware fault affected nbn services in the Goldfields–Esperance, WA area


Outage Start Time

26/09/2025 at 11:37 AEST.


Update

A hardware fault impacting nbn services in Goldfields – Esperance, WA has been resolved.

Technicians have replaced the affected equipment and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.


Services impacted

All affected nbn services have been restored.


Locations impacted

Bandy Creek, Castletown, Chadwick, Esperance, West Beach


Estimated time to resolve

Network Service have resolved at 21:10 AEST.

Next update

No further updates.



Notification Type

Update (with no Material Change)


Description of outage

A suspected hardware fault is affecting nbn services in the Goldfields–Esperance, WA area.


Outage Start Time

26/09/2025 at 11:37 AEST.


Update

The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting. The technicians are expected to arrive by approximately 21:00 AEST on 26/09/2025.


Services impacted

The outage has so far affected around 708 nbn services in the impacted geographical regions, across the following technologies FTTN/B.


Locations impacted

Bandy Creek, Castletown, Chadwick, Esperance, West Beach


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

27/09/2025 at 02:00 AEST


Notification Type

Update (Material Change)


Description of outage

A suspected hardware fault is affecting nbn services in the Goldfields–Esperance, WA area.


Outage Start Time

26/09/2025 at 11:37 AEST.


Update

The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting. The technicians are expected to arrive by approximately 21:00 AEST on 26/09/2025.


Services impacted

The outage has so far affected around 708 nbn services in the impacted geographical regions, across the following technologies FTTN/B.


Locations impacted

Bandy Creek, Castletown, Chadwick, Esperance, West Beach


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

26/09/2025 at 20:00 AEST


Notification Type

New


Description of outage

A suspected hardware fault is affecting nbn services in the Goldfields–Esperance, WA area.


Outage Start Time

26/09/2025 at 11:37 AEST.


Update

The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting.


Services impacted

The outage has so far affected around 708 nbn services in the impacted geographical regions, across the following technologies FTTN/B.


Locations impacted

Bandy Creek, Castletown, Chadwick, Esperance, West Beach


Estimated time to resolve

An estimated time of restoration is not yet available.



Next update

26/09/2025 at 19:15 AEST