Latest Update
There are no current Major or Significant Local outages affecting the nbn® network.
For up-to-date information at your location, check your address at our network status page.
previous Outages
2nd October 2025, 12:00AEST
Notification Type
Restoration
Description of outage
The outage affecting nbn services in the Far North Queensland area has been resolved. Our teams have completed restoration activities, and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Outage Start Time
02/10/2025 at 8:37 AEST
Update
A hardware fault impacting nbn services in the Far North Queensland area has been resolved. The technicians have repaired the affected equipment, and nbn services are now restoring progressively. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
All affected nbn services have been restored.
Locations impacted
Craiglie, Rocky Point, Wonga Beach.
Estimated time to resolve
Network services have now been resolved.
Next update
No further updates.
Notification Type
New
Description of outage
A suspected hardware fault is affecting nbn services in the Far North Queensland area.
Outage Start Time
02/10/2025 at 8:37 AEST
Update
Technicians are now on-site and are working to restore the affected nbn services as a priority.
Services impacted
The outage has so far affected around 257 nbn services in the impacted geographical regions.
Locations impacted
Craiglie, Rocky Point, Wonga Beach.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
02/10/2025 at 16:00 AEST
26th September 2025, 22:00 AEST
Notification Type
Restoration
Description of outage
A hardware fault affected nbn services in the Goldfields–Esperance, WA area
Outage Start Time
26/09/2025 at 11:37 AEST.
Update
A hardware fault impacting nbn services in Goldfields – Esperance, WA has been resolved.
Technicians have replaced the affected equipment and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
All affected nbn services have been restored.
Locations impacted
Bandy Creek, Castletown, Chadwick, Esperance, West Beach
Estimated time to resolve
Network Service have resolved at 21:10 AEST.
Next update
No further updates.
Notification Type
Update (with no Material Change)
Description of outage
A suspected hardware fault is affecting nbn services in the Goldfields–Esperance, WA area.
Outage Start Time
26/09/2025 at 11:37 AEST.
Update
The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting. The technicians are expected to arrive by approximately 21:00 AEST on 26/09/2025.
Services impacted
The outage has so far affected around 708 nbn services in the impacted geographical regions, across the following technologies FTTN/B.
Locations impacted
Bandy Creek, Castletown, Chadwick, Esperance, West Beach
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
27/09/2025 at 02:00 AEST
Notification Type
Update (Material Change)
Description of outage
A suspected hardware fault is affecting nbn services in the Goldfields–Esperance, WA area.
Outage Start Time
26/09/2025 at 11:37 AEST.
Update
The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting. The technicians are expected to arrive by approximately 21:00 AEST on 26/09/2025.
Services impacted
The outage has so far affected around 708 nbn services in the impacted geographical regions, across the following technologies FTTN/B.
Locations impacted
Bandy Creek, Castletown, Chadwick, Esperance, West Beach
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
26/09/2025 at 20:00 AEST
Notification Type
New
Description of outage
A suspected hardware fault is affecting nbn services in the Goldfields–Esperance, WA area.
Outage Start Time
26/09/2025 at 11:37 AEST.
Update
The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting.
Services impacted
The outage has so far affected around 708 nbn services in the impacted geographical regions, across the following technologies FTTN/B.
Locations impacted
Bandy Creek, Castletown, Chadwick, Esperance, West Beach
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
26/09/2025 at 19:15 AEST