Important Notice
NBN Co will be closing its Medical Alarm Register to new registrants on Friday 30 June 2023.
If you are using or caring for someone using a medical alarm at home and your phone line is still operating on the legacy copper network, register it before the closure date so we can assist with the migration of your alarm.
NBN Co will continue to assist services registered prior to Friday 30 June 2023 until medical alarms are confirmed as operational on the nbn® network or any alternative technology other than the legacy copper network.
If you are using an unmonitored medical alarm, you may be eligible to purchase a new device at reduced cost through NBN Co’s upgrade offer (see here).
Getting started
To complete your registration you will need:
The complete address of where the medical alarm is located
The brand of the medical alarm
Who the alarm calls in an emergency
Your name and contact details
Please confirm the below address before continuing.
Privacy Collection Notice
nbn is collecting your personal information to process your medical alarm registration and so that we can help you migrate to the nbn network as effectively as possible. If you do not provide this information we may not be able to successfully register you medical alarm. Your personal information may be disclosed related entities of nbn, third parties who provide services related to the roll out of the nbn access network and the disconnection process, medical alarm service and/or device providers, retail network service providers, the Minister for Communications, the Office of the Minister for Communications, and the Department of Infrastructure, Transport, Regional Development, Communications and the Arts. nbn may link your personal information to cookies and tracking pixels for improving website performance and user experience. You can access nbn’s cookie notice for more information. nbn's Privacy Policy sets out how we handle personal information, how you may access, or correct your information, how to make a complaint about nbn’s handling of your personal information and how nbn will deal with your complaint.