nbn has built a self-serving, business and operational support environment that aims to provide phone or internet providers with everything they need to support the services for their customers. Some of the functions of this environment include; transparent and automated systems for ordering, provisioning and billing, equal access for providers regardless of size, and the ability to cope with high transaction volumes and variable peaks.

Our broad operations provide our phone and internet providers with a comprehensive program for interoperability, fulfilling orders for services, assuring network performance and integrity, as well as supplying comprehensive health, safety and environmental programs.

Network Operation Centre (NOC)

The NOC provides state-of-the-art network monitoring and management of the nbn network - 24 hours a day, seven days a week. The NOC ensures the network is operational and available for our customers working in conjunction with our field partners to ensure network faults are resolved as soon as possible.