Australia, we've listened and we're taking action.
We’re working across three key areas to improve your experience with the nbn™ broadband access network.
Optimise test your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
What happens in a power blackout?
Equipment connected over the nbn™ broadband access network will not work during a power blackout.
Device Compatibility
The rollout of the nbn™ broadband access network involves new technologies which some existing devices may not be compatible with.
How network congestion can impact your internet experience
There are a range of factors that can affect your internet experience, including network congestion. Take a look at how network congestion occurs and what you can do about it.
Phone and internet providers
Your choice of provider can have a big influence on your internet experience. Make sure you choose an nbn™ powered plan that suits your needs.
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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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